FAQ

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General Questions

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Regional payment options may vary.

Q: What is your shipping policy?
A: We offer worldwide shipping with various carriers. Delivery times and costs depend on your location and selected shipping method.

Q: What is your return policy?
A: We offer a 30-day money-back guarantee for defective products. Items must be in original condition with proof of purchase. [Link to full policy]

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USB Hubs & Docking Stations

Q: What is the difference between USB 2.0, USB 3.0, and USB-C hubs?
A: USB 2.0 offers speeds up to 480Mbps, USB 3.0 reaches 5Gbps, and USB-C (with Thunderbolt 3/4) supports up to 40Gbps with power delivery and video output capabilities.

Q: Why isn't my USB hub recognizing all connected devices?
A: This may be due to insufficient power supply. Try connecting the hub to a powered USB port or use the included power adapter for active hubs.

Q: Can I charge devices through your USB hubs?
A: Our powered hubs support charging for smartphones/tablets. Check product specifications for power output (measured in watts or amps).

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Audio & Speaker Systems

Q: How do I connect wireless speakers to my device?
A: For Bluetooth speakers: 1) Enable pairing mode on the speaker, 2) Turn on Bluetooth on your device, 3) Select the speaker from available devices.

Q: Why is there audio lag with my wireless speakers?
A: Bluetooth latency is common (100-300ms). For video sync, use aptX Low Latency codec (if supported) or wired connections.

Q: Can I connect multiple speakers for stereo/surround sound?
A: Some models support True Wireless Stereo (TWS) pairing. Check your product manual for specific instructions.

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Microphones

Q: USB vs XLR microphones - which should I choose?
A: USB mics are plug-and-play for beginners. XLR mics offer higher quality but require an audio interface/mixer.

Q: How do I reduce background noise with my microphone?
A: Use a pop filter, enable noise suppression in your recording software, and position the mic closer to your mouth (6-12 inches ideal).

Q: Why is my microphone not being detected?
A: 1) Check connections, 2) Update audio drivers, 3) Verify microphone permissions in system settings, 4) Test on another device.

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Technical Support

Q: Where can I find drivers/manuals for my device?
A: All downloads are available in our [Support Section]. Enter your model number to find relevant files.

Q: How do I contact customer service?
A: Reach us via:

• Email: info@xsmartgo.com

• Live Chat: Available Mon-Fri 9AM-5PM (your time zone)

• Phone: +86 18879419796

Q: Do you offer international warranties?
A: Our products come with a 8-year limited global warranty. Regional service centers may vary.

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Still have questions?
Contact our support team or visit our [Knowledge Base] for detailed guides.